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Privacy Policy

Last updated: November 1, 2025

1. Introduction

Welcome to Mixetape. This Privacy Policy explains how Hanssky ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our video generation service at mixetape.com (the "Service"). We are committed to protecting your privacy and handling your data in an open and transparent manner.

2. Information We Collect

2.1 Information You Provide

When you use our Service, we collect information that you voluntarily provide:

  • Account Information: Email address, name, and authentication credentials when you register
  • Payment Information: Billing details processed through our payment provider Polar.sh
  • YouTube Integration: YouTube channel information and authorization tokens when you connect your channel
  • Communications: Information you provide when contacting customer support

2.2 Automatically Collected Information

We automatically collect certain information when you use the Service:

  • Usage Data: Features used, videos generated, credits consumed, timestamps
  • Device Information: Browser type, operating system, device identifiers
  • Log Data: IP address, access times, pages viewed, error logs
  • Analytics Data: Collected through Umami.is for understanding user behavior and improving the Service
  • Cookies: Session cookies for authentication and preferences

2.3 Information from Third Parties

  • Google/Gmail: Basic profile information when you use Gmail authentication
  • YouTube: Channel information and upload permissions when you connect your YouTube account
  • Polar.sh: Payment confirmation and transaction data

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide, operate, and maintain the video generation Service
  • Account Management: To create and manage your account, authenticate your identity
  • Payment Processing: To process credit purchases and manage billing
  • YouTube Integration: To upload generated videos to your YouTube channel as authorized
  • Communication: To send service-related notifications, updates, and support responses
  • Improvement: To analyze usage patterns and improve our Service features
  • Security: To detect, prevent, and address technical issues and fraudulent activity
  • Legal Compliance: To comply with legal obligations and enforce our Terms of Service
  • Analytics: To understand how users interact with our Service using privacy-focused analytics

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

  • Polar.sh: Payment processing and billing services
  • Umami.is: Privacy-focused website analytics
  • Cloudflare: Infrastructure and content delivery services
  • YouTube/Google: Video upload and channel integration services

4.2 Legal Requirements

We may disclose your information if required by law, legal process, or to protect our rights, property, or safety, or that of our users or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Infrastructure: Our Service is hosted on Cloudflare Workers infrastructure with distributed global presence
  • Encryption: Data is encrypted in transit using industry-standard SSL/TLS protocols
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Data Location: Data may be processed and stored in various locations globally through Cloudflare's infrastructure

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal, accounting, or security purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal obligations
  • Export: Request a copy of your data in a portable format
  • Objection: Object to certain processing of your information
  • Withdrawal: Withdraw consent where processing is based on consent
  • YouTube Disconnect: Disconnect your YouTube channel integration at any time

To exercise any of these rights, please contact us at support@mixetape.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Essential Cookies: Required for authentication and basic Service functionality
  • Analytics Cookies: Used through Umami.is to understand usage patterns (privacy-focused, no personal data tracking)
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may affect Service functionality.

9. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services (such as YouTube). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including countries that may have different data protection laws. By using our Service, you consent to such transfers. We use Cloudflare's global infrastructure, which may process data in various locations worldwide.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our Service. The "Last updated" date at the top of this policy indicates when it was last revised. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@mixetape.com

Hanssky

Indonesia

We will respond to your inquiry as promptly as possible and work to address your concerns.